No. Occasionally, a meter may experience a communication or transmission issue that prevents readings from being received electronically.

This does not necessarily indicate a problem with the meter itself. In these situations, staff may manually collect readings to ensure billing accuracy while troubleshooting the communication issue.

Leak adjustments may be considered for qualifying accidental leaks that meet the City’s leak adjustment criteria.

Generally, customers may be required to:

• Submit a completed leak adjustment request form
• Provide proof of repair
• Meet timing and eligibility requirements
• Demonstrate that the leak has been repaired

Leak adjustments are not guaranteed and are reviewed on a case-by-case basis. The form can be found here: Leak Adjustment Application

Customers can monitor water usage through the City’s online customer portal, which provides:

• Daily and hourly water usage data
• Leak alert visibility
• Consumption trends
• Billing history

Monitoring usage regularly can help customers identify issues early and avoid unexpectedly high bills.

The Winter Quarter Average (WQA) is the method used to calculate residential sewer charges. Sewer rates are based on a customer’s average water usage during the winter months, when outdoor irrigation is typically lower.

This process helps establish a more representative estimate of wastewater usage for the year. More information can be found on our main website: Winter Averaging

Customers can help reduce utility costs by:

• Monitoring water usage regularly
• Repairing leaks promptly
• Adjusting irrigation schedules seasonally
• Avoiding watering during rain events
• Installing water-efficient fixtures
• Monitoring toilets for silent leaks
• Reviewing usage trends in the online portal

This can occur because sewer charges are calculated differently than water usage charges.

Residential sewer fees are typically based on your established WQA rather than your current month’s water usage. If your WQA is higher due to previous winter consumption or leaks, sewer charges may exceed current water consumption charges.

Higher utility bills are commonly caused by:

• Increased water usage
• Irrigation system usage or leaks
• Toilet leaks or running fixtures
• Seasonal watering demands
• Filling pools or other large water uses
• Changes in household occupancy
• Winter Quarter Average (WQA) adjustments affecting sewer charges

Customers are encouraged to review their hourly and daily usage through the City’s online portal to help identify unusual consumption patterns.

Yes. A leak during the winter averaging period may increase your WQA and result in higher sewer charges for the following year.

If a customer experiences a qualifying leak, they may request a review or leak adjustment in accordance with City policies and guidelines.

Common indicators of a leak include:

• Continuous water usage shown in the customer portal
• Unexpected increases in water consumption
• Running toilets
• Irrigation systems operating improperly
• Water sounds when fixtures are not in use

A running toilet is one of the most common causes of high water bills and can waste thousands of gallons of water per month.